Delivery Policy

Delivery Policy

please read our Delivery Policy if you have any questions about delivery of your order.

All orders are processed within 1 to 3 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.

We offer £2.95 flat rate shipping to United Kingdom. Free Shipping is available on all orders over £50.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.

Please check your order / email for the updated tracking number.

If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at hello@vape-easy.co.uk with your name and order number, and we will look into it for you.

Our orders are fulfilled using a variety of 3rd party couriers, depending on size, weight and destination. Unfortunately, on very rare occasions, the parcels can be subject to delays, damage or loss. Please get in touch with us as soon as possible regarding delivery issues, as we will not be notified until the situation is brought to our attention.

We aim to deliver all of our orders within the estimated delivery duration. If for any reason we cannot deliver your orders within the specified time, we will inform you right away. Our delivery partners include Royal Mail, Hermes, Yodel, DPD, DHL, UPS and UK Mail.

I want to return my item!

In the unlikely event that you are not satisfied with your order, you can read our returns policy for the next steps

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